How to build a product that ships fast, scales well, and stays clean

A Deep Dive into CommercialTribe’s Product Evolution with THE 8800

Most software teams ship features.
At THE 8800, we ship product engines—systems built for speed, clarity, and scale.

Back in 2022, we partnered with CommercialTribe, a sales insights company helping revenue leaders improve performance through behavioral data. They ask? Re-architect a modern platform that’s scalable, compliant, and fast. Here’s how we did it—with process rigor, tool precision, and engineering rituals that work.

DUAL-TRACK AGILE: BUILDING WHILE LEARNING

Separate Tracks for Discovery and Delivery

We used a Dual-Track Agile approach—adopted by high-performing teams at Google, Spotify, and Intercom—to ensure we were always solving the right problems while delivering software continuously.

Track 1 – Discovery Track 2 – Delivery
  • Define customer hypotheses
  • Build wireframes in Figma
  • Map user journeys and use cases
  • Validate ideas through user research
  • Implement user stories in feature branches
  • Use CI/CD for automated builds and deployments
  • Execute QA cycles and release gating
  • Track stories and epics in JIRA

Benefit: Business clarity meets engineering efficiency. Read here about our Dual Track Agile Process 


MICRO TO MACRO: THE POWER OF MICROSERVICES

From Monolith to Modular for Scalability

We redesigned the legacy monolith into microservices, enabling:

  • Independent deployment of services

  • Modular development across feature pods

  • Improved fault tolerance and service isolation

Faster onboarding of developers to scoped components

This architectural shift allowed CommercialTribe to scale cleanly, support concurrent enterprise users, and iterate faster without regression risk.

“Microservices gave us speed and stability—the holy grail of product growth.”

The Tools We Used to Accelerate Development

A modern tech product needs a modern stack. We curated 38+ tools across engineering, operations, security, and customer success:

Engineering & DevOps
GitHub
TravisCI
Sentry
Redis
Monitoring & Observability
statuscake
pagerduty
stackhawk
Security & Compliance
statuscake
pagerduty
stackhawk
Design & Prototyping
figma
proto.io
lovable
Customer Experience
statuscake
pagerduty
stackhawk

DevOps Process & Engineering Culture

Quality is Not Optional. It's Engineered.

Every line of code shipped with discipline:

  • Feature branch model per user story

  • Automated tests executed on commit

  • Code reviews gated via Travis CI

  • Semantic versioning for deployable artifacts

  • Rollback plans and staged rollouts

  • Infrastructure as Code via AWS and GitHub Actions

We treated DevOps as a culture, not a department.

How We Structured the Work

From Business Goals to Code, Mapped

Our product backlog hierarchy:

  • Initiatives = business goals (e.g., user adoption, NPS)

  • Epics = major deliverables aligned with initiatives

  • Stories = individual features and improvements

  • Releases = packaged outcomes with GTM alignment

We maintained a quarterly roadmap, always tied to company OKRs.

Meetings That Move the Needle

Rituals That Keep Teams in Flow

  • Sprint Planning & Retros – every 2 weeks

  • Daily Standups – async + live

  • Grooming + Story Mapping Sessions – midweek

  • Quarterly Planning – aligned with portfolio priorities

  • Design Reviews in Figma – cross-functional feedback loops

Every ritual had purpose. No ceremony for ceremony’s sake.

Measurable Outcomes from the Engagement

  • Product rebuilt from the ground up

  • Increased deployment frequency by 4x

  • Zero major production issues post-launch

  • Full documentation and process handoff

  • Improved alignment between product and GTM

  • Reusable development templates and toolchains

Why This Matters to Founders & Product Leaders

If you're building an enterprise product or scaling a SaaS platform, this is your blueprint:

  • Proven process (Dual-Track Agile)

  • Efficient tooling stack

  • Engineering discipline

  • GTM-aligned product strategy

  • Scalable infrastructure

CommercialTribe went from product chaos to platform clarity. You can too.

Learn More

View the CommercialTribe Case Study


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